Operations Manager • Lead

Who you are

You have extensive experience in operations management, ideally with a focus on technology and data services. You understand the intricacies of managing large teams and are adept at developing processes that enhance productivity and quality. Your leadership style emphasizes coaching and supporting team members to achieve their best performance. You are skilled in performance metrics and can effectively communicate risks and mitigation strategies across a global organization. You thrive in environments where you can influence change and drive operational excellence.

You have a proven track record of managing day-to-day operations, including logistics, resource planning, and quality control. Your experience includes overseeing hiring and training processes, ensuring that new team members are well-equipped to contribute to the organization's goals. You are detail-oriented and committed to maintaining high standards of accuracy and efficiency in all operations. You are comfortable working with cross-functional teams and can adapt to changing conventions and tooling developments.

What you'll do

In this role, you will manage the daily operations of a team of managers and data associates, focusing on logistics, staffing, and quality control. You will oversee the hiring and training of new team members, ensuring they receive the support they need to succeed. Your responsibilities will include maximizing productivity through supervision and performance analysis, as well as collecting and presenting metrics related to team accuracy and efficiency. You will partner closely with research teams to adapt to new data areas and drive improvements in efficiency and throughput across the organization. You will also be responsible for communicating performance expectations and goals to your team, providing coaching and feedback to help them achieve their targets.

What we offer

At Amazon, you will be part of a dynamic team that is at the forefront of technology and innovation. We offer competitive compensation and benefits, along with opportunities for professional growth and development. You will work in a collaborative environment where your contributions will have a direct impact on our success. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.