Operations Manager • Lead

Who you are

You have a proven track record in operations management, with experience in leading teams and ensuring high performance. You understand the importance of training and development, and you are committed to addressing the needs of your team members so they can focus on their jobs. You are adept at implementing policies fairly and consistently, and you have experience in performance management, including addressing discipline and performance issues.

You possess strong communication and motivational skills, enabling you to effectively coach and provide feedback to your associates. You are familiar with working in partnership with third-party delivery providers and understand the importance of meeting service contracts and maintaining Amazon's high standards. You thrive in a fast-paced environment and are dedicated to achieving or exceeding expectations.

What you'll do

In this role, you will manage daily operations for either one large site or a combination of smaller sites, executing inbound and outbound operations efficiently. You will be responsible for meeting customer-facing metrics while maintaining cost targets and ensuring the safety and morale of your team. You will drive performance management of your team members, preparing and implementing training and development plans to achieve the best results for customers.

You will work closely with your team to motivate them and ensure they are equipped with the necessary skills to excel in their roles. You will also be responsible for reporting on performance metrics and addressing any issues that arise, including potential disciplinary actions. Your leadership will be crucial in fostering a positive work environment that aligns with Amazon's customer-centric mission.

What we offer

At Amazon, we are committed to creating a diverse and inclusive workplace. We offer competitive compensation and benefits, along with opportunities for professional growth and development. You will be part of a team that is dedicated to delivering exceptional service to our customers, and you will have the chance to make a significant impact in our operations.

We encourage you to apply even if your experience doesn't match every requirement. If you have a disability and need a workplace accommodation during the application and hiring process, we are here to support you.