Operations Manager • Mid-Level

Who you are

You have a strong background in operations management, with experience leading teams in a fast-paced environment. You are motivated and customer-focused, always striving to meet and exceed customer expectations. Your leadership style emphasizes support, mentorship, and motivation for both salaried and hourly employees, ensuring they have the tools needed for success.

You possess excellent analytical skills, allowing you to make data-driven decisions that enhance productivity and efficiency. You understand the importance of safety and quality in operations and are committed to maintaining high standards in these areas. Your ability to engage and inspire your team is key to achieving operational goals.

What you'll do

As an Operations Manager at Amazon, you will lead a team responsible for the delivery of millions of packages daily. You will manage large-scope projects that have site and regional impacts, collaborating with other leaders to ensure productivity plans are executed effectively. Your role will involve overseeing safety, quality, and customer delivery promises, ensuring that all operations run smoothly.

You will be responsible for engaging your team during their shifts, driving improvements in performance through effective communication and support. You will analyze productivity metrics and forecast requirements to optimize workflow across the first, middle, and last miles of delivery. Your leadership will be crucial in maintaining Amazon's commitment to customer satisfaction.

What we offer

Amazon provides a comprehensive benefits package, including health insurance, retirement plans, and paid time off. You will have the opportunity to work in a dynamic environment where your contributions directly impact customer satisfaction and operational efficiency. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse backgrounds and perspectives.