Operations Manager • Lead

Who you are

You have a proven track record in operations management, ideally with experience in fast-paced environments. Your leadership skills shine as you motivate and coach team members, ensuring they meet performance metrics while maintaining a positive work atmosphere. You understand the importance of operational excellence and are committed to upholding Amazon's high standards. Your experience includes managing large teams and overseeing complex operations, where you've successfully driven results and improved processes.

You are detail-oriented and possess strong analytical skills, allowing you to assess performance metrics and implement strategies for improvement. Your ability to communicate effectively with diverse teams ensures that everyone is aligned and working towards common goals. You thrive in a collaborative environment and are adept at problem-solving, especially when it comes to operational challenges.

Desirable

Experience in e-commerce or logistics is a plus, as is familiarity with performance management systems. You may have a background in customer service or retail operations, which gives you insight into customer expectations and operational demands. A passion for innovation and a desire to redefine delivery services will set you apart in this role.

What you'll do

As the Operations Executive for Amazon UFG, you will oversee daily operations, ensuring that all processes run smoothly and efficiently. You will be responsible for managing a team, driving performance management, and ensuring that operational targets are met. Your role will involve preparing reports on team performance and operational metrics, which will be used to inform strategic decisions.

You will implement Amazon policies consistently, ensuring that attendance tracking and other operational standards are adhered to. Your leadership will be crucial in motivating your team, providing coaching, and delivering constructive feedback to enhance productivity and morale. You will also play a key role in maintaining safety standards and quality control within the operations.

In this position, you will collaborate with various stakeholders to ensure that customer-facing metrics are met. You will be involved in the design and launch of new business models, contributing to the overall mission of Amazon to provide exceptional service to customers. Your insights and operational expertise will help shape the future of fast delivery services at Amazon.

What we offer

Joining Amazon means being part of a company that values innovation and customer satisfaction. You will have the opportunity to work in a dynamic environment where your contributions directly impact the success of the organization. We offer competitive compensation and benefits, along with opportunities for professional growth and development. You will be part of a team that is redefining the grocery delivery experience, making a significant difference in how customers shop online.

We encourage you to apply even if your experience doesn't match every requirement. At Amazon, we believe in fostering a diverse and inclusive workplace where everyone can thrive.