Operations Manager • Lead

Who you are

You have a proven track record in operations management, with experience leading teams in a warehouse or fulfillment center environment. You understand the importance of safety, quality, and performance in delivering exceptional customer experiences. Your leadership style is focused on mentoring and developing your team, ensuring they have the tools and support needed for success. You thrive in a fast-paced environment and are adept at strategic planning and forecasting to meet operational goals.

You possess strong problem-solving skills and are capable of driving process improvements while maintaining high standards of service. Your ability to motivate and inspire others is key to your success, as you work to exceed productivity goals and enhance the overall customer experience. You are familiar with the challenges of managing multiple shifts and can effectively coordinate resources to meet demand.

What you'll do

As the Operations Manager, you will lead and supervise a team of Area Managers and hourly associates, ensuring smooth outbound and inbound operations during your shift. You will be responsible for the overall safety, quality, and performance of your team, holding them accountable for meeting operational goals. Your role will involve strategic planning, appraising performance, and addressing staffing needs to optimize operations. You will mentor and train your team members, fostering a culture of continuous improvement and career progression.

You will develop and implement best practices across shifts and the network, ensuring consistency in operations. Your ability to drive process improvements will be crucial as you adapt to the rapid growth of the organization. You will manage staffing plans and schedules, ensuring that your team is well-equipped to meet the challenges of a deadline-driven environment. Your leadership will be instrumental in achieving the best results for our customers.

What we offer

At Amazon, we value our employees and offer a supportive work environment. You will have the opportunity to work in a dynamic and innovative company that is committed to excellence. We encourage you to apply even if your experience doesn't match every requirement, as we believe in the potential of our team members to grow and succeed.