Operations Manager • Mid-Level

Who you are

You have a strong background in operations management, with experience leading teams in a fast-paced environment. You are motivated and customer-focused, understanding the importance of delivering high-quality service to customers. Your leadership style emphasizes support, mentorship, and motivation for both salaried and hourly employees, ensuring that they have the tools needed for success. You are adept at engaging your team during shifts to maintain high levels of safety, quality, attendance, and performance.

You possess analytical problem-solving skills, enabling you to drive improvements in productivity and efficiency. You are comfortable making data-driven decisions and collaborating with other leaders to balance workloads effectively. Your experience includes managing large-scope projects that have site and regional impact, demonstrating your ability to think strategically while executing operational plans.

What you'll do

As an Operations Manager at Amazon, you will lead a team responsible for the first, middle, and last mile of the operations workflow. You will support and mentor your team, ensuring they are engaged and productive during their shifts. Your responsibilities will include managing safety, quality, productivity, and customer delivery promises, which are critical to maintaining customer satisfaction.

You will build and execute productivity plans through forecast reviews and determine productivity requirements. Collaborating with other leaders, you will load balance tasks and ensure that your team meets operational goals. You will play a key role in maintaining customer expectations, ensuring that orders are delivered on time and to the correct location. Your leadership will be essential in fostering a culture of continuous improvement and operational excellence within your team.

What we offer

Amazon provides a comprehensive benefits package, including health insurance, retirement plans, and paid time off. You will have the opportunity to work in a dynamic environment where your contributions directly impact customer satisfaction and operational success. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds in our teams.