Operations Manager • Mid-Level

Who you are

You have experience in managing teams and are motivated by delivering exceptional customer service. You understand the importance of safety, quality, and performance in an operational environment — your leadership style focuses on mentoring and motivating your team to achieve their best. You are comfortable lifting and moving packages, and you can stand or walk for extended periods during shifts. You thrive in a fast-paced environment and are adept at collaborating with various support teams to meet business objectives.

You possess strong communication skills and can effectively engage with your team to maintain high levels of productivity. You are detail-oriented and understand the operational workflow from first mile to last mile, ensuring that customer expectations are consistently met. You are committed to fostering a positive work environment and are open to providing accommodations for team members as needed.

What you'll do

As an Area Manager II at Amazon, you will lead a team of hourly associates, ensuring they are engaged and motivated throughout their shifts. You will manage key operational metrics, including safety, quality, and productivity, to meet customer delivery promises. Your role will involve collaborating with support teams such as Safety, Engineering, and Human Resources to develop and implement plans that align with business objectives.

You will be responsible for mentoring your team, providing guidance and support to help them grow in their roles. You will monitor performance and implement strategies to improve efficiency and effectiveness in operations. Your leadership will be crucial in maintaining a safe working environment and ensuring that all team members adhere to safety protocols. You will also play a key role in the onboarding process for new associates, helping them acclimate to the operational workflow and company culture.

What we offer

Amazon provides a dynamic work environment where you can grow your career in operations management. You will have opportunities for professional development and advancement within the company as new operations sites are launched. We value diversity and encourage you to apply even if your experience doesn't match every requirement. Join us in delivering smiles to customers every day.