Operations Manager • Senior

Who you are

You have extensive experience in managing large teams within the data center environment — your leadership style is hands-on, and you are not afraid to roll up your sleeves when tactical needs arise. You understand the complexities of data center IT infrastructure and facilities infrastructure, and you know how to ensure they coexist effectively. Your strategic mindset allows you to navigate the challenges of a rapidly growing organization while maintaining high operational standards.

You are passionate about customer experience and have a global perspective on operations — you thrive in environments that demand innovation and creativity. Your ability to lead by example inspires your team to achieve operational excellence, and you are committed to fostering a culture of continuous improvement. You have a track record of driving results in high-pressure situations and are adept at managing multiple priorities.

Desirable

Experience with AWS infrastructure is a plus, as is familiarity with mechanical, electrical, and plumbing systems in data centers. You may also have a background in strategic planning and execution, which will help you align your team's goals with the broader objectives of the organization.

What you'll do

In this role, you will be responsible for leading the Infrastructure Operations team at AWS — your primary focus will be on managing department heads who oversee the operational availability of data center facilities. You will develop and implement strategies to enhance the efficiency and reliability of mechanical, electrical, and plumbing systems, ensuring that they meet the uncompromising standards set by Amazon.

You will collaborate with cross-functional teams to drive initiatives that improve operational performance and customer satisfaction — your insights will be crucial in identifying areas for innovation and growth. You will also be responsible for mentoring and developing your team, fostering a culture of accountability and excellence.

As a Senior Manager, you will play a key role in shaping the future of AWS's data center operations — your strategic vision will guide the team in achieving operational goals while maintaining a focus on safety and compliance. You will be expected to analyze performance metrics and implement best practices to optimize operations across the board.

What we offer

Amazon offers a competitive salary and benefits package, including opportunities for professional development and career advancement. You will be part of a dynamic team that is dedicated to maintaining the highest standards in data center operations. The culture at AWS encourages innovation and collaboration, providing you with the resources and support needed to succeed in your role. Join us in our mission to keep the cloud running and deliver exceptional service to our customers.