About Amazon
The everything store and cloud computing leader
Key Highlights
- Headquartered in South Lake Union, Seattle, WA
- Over 1.5 million employees worldwide
- Leading cloud services through Amazon Web Services (AWS)
- Acquired Whole Foods, Twitch, and Ring
Amazon, headquartered in South Lake Union, Seattle, WA, is the world's largest online retailer and a leader in cloud computing through Amazon Web Services (AWS). With over 1.5 million employees globally, Amazon operates in various sectors, including AI with its Alexa devices and a vast marketplace k...
🎁 Benefits
Amazon offers competitive salaries, stock options, generous PTO policies, and comprehensive health benefits. Employees also have access to a learning ...
🌟 Culture
Amazon's culture is driven by customer obsession and a focus on innovation. The company encourages employees to think big and move fast, fostering an ...
Skills & Technologies
Overview
Amazon is hiring a Senior Program Manager for their Field Support Partner role to drive operational excellence across Worldwide Grocery Stores operations. You'll leverage data analytics and AI tools to optimize team effectiveness and inform strategic decisions. This position requires strong program management skills and experience in governance frameworks.
Job Description
Who you are
You have 5+ years of experience in program management, particularly in operational excellence and data analytics. Your background includes establishing governance frameworks and leveraging AI tools to extract actionable insights from qualitative reviews. You are skilled in monitoring performance metrics and ensuring alignment with operational objectives.
You possess strong analytical skills and can transform narrative feedback into actionable themes and trends. Your experience includes managing complex projects across multiple locations, ensuring that resources deliver maximum impact. You are comfortable working with executive leadership to provide data-driven narratives that inform strategic decisions.
What you'll do
In this role, you will own the governance and maintenance of execution scorecards that track Field Support team effectiveness across 500+ Worldwide Grocery Stores locations. You will establish and enforce governance frameworks for Store Business Review (SBR) and Team Business Review (TBR) processes, ensuring that all stakeholders are aligned with operational objectives.
You will leverage AI tools to extract qualitative insights from business reviews, transforming feedback into actionable themes and trends. Monitoring Field Support activation data will be a key responsibility, ensuring that it aligns with business outcomes. You will also maintain a comprehensive roster of Process & Field Support team members, including portfolio assignments and subject matter expert areas.
Additionally, you will serve as the FoodLogiQ administrator for Elevated Support incident tracking across verticals. This includes monitoring Elevated Support incidents to ensure proper categorization, assignment, and timely resolution. You will launch quarterly Elevated Support incidents based on intake, ensuring that all incidents are managed effectively.
What we offer
Amazon offers a competitive salary range of $115,600.00 - $160,000.00 annually, along with comprehensive benefits including 401(k) matching, paid time off, and parental leave. You will have the opportunity to work in a dynamic environment where your contributions directly impact operational excellence across a vast network of grocery stores. Join us to be part of a team that values innovation and data-driven decision-making.
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