Program Manager • Lead

Who you are

You have a strong record of achieving results in operations management — your experience includes leading teams and driving process improvements that enhance customer satisfaction. You thrive in complex environments and enjoy breaking down challenges to find innovative solutions that benefit a rapidly expanding customer base.

You are passionate about customer-centric operations — your focus is always on understanding customer needs and working backwards to deliver exceptional service. You have experience in managing cross-functional projects and liaising with various departments to ensure alignment and success.

You possess excellent leadership skills — you have a proven ability to motivate and guide teams towards achieving operational excellence. Your experience includes facilitating Kaizen events and implementing standardization efforts that drive efficiency and effectiveness.

You are a strategic thinker — you enjoy testing new ideas and driving innovation within your organization. Your ability to analyze data and derive actionable insights helps you make informed decisions that positively impact business outcomes.

What you'll do

As an ACES Manager at Amazon, you will be a key link between local operations and country business teams, driving innovation and ensuring best practices are implemented across the organization. You will lead efforts to redefine ultra-fast grocery operations, focusing on standardization and process improvements that enhance customer experience.

You will coordinate cross-functional projects, providing subject matter expertise in routing and planning to support operational goals. Your role will involve collaborating with various departments to ensure successful implementation of new business models and operational strategies.

You will facilitate Kaizen events to identify areas for improvement and drive continuous enhancement of operational processes. Your leadership will be crucial in fostering a culture of innovation and excellence within the team.

What we offer

At Amazon, you will have the opportunity to be part of a newly formed organization that is shaping the future of grocery operations in the MENA region. We offer a dynamic work environment where your contributions will have a direct impact on our customers and the business.

You will work alongside talented professionals who are committed to delivering exceptional service and driving innovation. We encourage you to apply even if your experience doesn't match every requirement — your unique perspective and skills could be a great fit for our team.