Program Manager • Mid-Level

Who you are

You are a data-driven and innovative Program Manager with a strong background in operational excellence. You have experience in driving continuous improvement initiatives and possess the analytical skills necessary to identify trends and implement scalable solutions. You thrive in a hands-on environment and are comfortable working closely with cross-functional teams to achieve operational goals. Your expertise in process standardization and productivity metrics makes you a valuable asset to any organization. You understand the importance of bridging the gap between current performance and best practices, and you are committed to achieving excellence in all operations.

Desirable

Experience in quick commerce or logistics is a plus, as is familiarity with Kaizen methodologies and root cause analysis techniques. You are adept at leading change management initiatives and have a proven track record of improving key operational performance indicators (KPIs). Your ability to communicate effectively with various stakeholders ensures that process changes are implemented smoothly and efficiently.

What you'll do

In this role, you will be responsible for driving the adoption of best practices across Amazon's quick commerce delivery network. You will own the roadmap for productivity metrics and process standardization, ensuring uniformity and safety in all operations. Your responsibilities will include performing deep-dive analyses into operational defects and SLA breaches, using data to develop corrective action plans for business reviews. You will lead Kaizen events and Gemba walks to eliminate waste and streamline material flow within the stations. Collaboration is key, as you will partner with Tech, Supply Chain, and Product teams to provide operational feedback on new tool rollouts and automation features. As the primary liaison for process changes, you will ensure that standard operating procedures (SOPs) meet worldwide best standards.

What we offer

Amazon offers a dynamic work environment where you can make a significant impact on operational excellence. You will have the opportunity to work with a talented team dedicated to improving quick commerce delivery. We provide competitive compensation and benefits, along with opportunities for professional growth and development. Join us in our mission to deliver the best results for our customers and be part of a team that values innovation and continuous improvement.