Program Manager • Mid-Level

Who you are

You have a proven track record in program management, ideally with experience in customer success or operational support. You understand the importance of driving customer satisfaction and have a knack for developing effective strategies that enhance customer experiences. Your background includes working with technology solutions that simplify processes and improve operational efficiency. You are comfortable collaborating with cross-functional teams and have excellent communication skills that allow you to articulate complex ideas clearly. You thrive in environments where you can blend strategic thinking with hands-on execution, ensuring that customer needs are met effectively. You are passionate about leveraging technology to solve business challenges and are eager to contribute to innovative solutions that enhance customer engagement.

What you'll do

In this role, you will be responsible for defining and implementing customer success strategies for Amazon's Just Walk Out service. You will work closely with various teams to build first-class customer service and operational support programs. Your responsibilities will include developing tactical playbooks and processes that ensure customers realize the value of the solutions provided. You will also focus on customer education initiatives, helping clients understand how to maximize the benefits of the technology. Monitoring customer feedback and operational metrics will be crucial as you strive for continuous improvement in service delivery. You will lead efforts to enhance operational excellence, ensuring that the Just Walk Out service meets the highest standards of quality and efficiency. Collaboration with product and engineering teams will be essential as you advocate for customer needs and drive enhancements based on user feedback. You will play a key role in shaping the future of customer interactions with Amazon's innovative retail technology.

What we offer

Amazon provides a comprehensive benefits package that includes medical, dental, and vision insurance, as well as a 401(k) matching program. You will have access to paid time off and parental leave, ensuring a healthy work-life balance. The company fosters a culture of innovation and encourages employees to contribute to meaningful projects that impact millions of customers worldwide. You will be part of a dynamic team that values collaboration and continuous learning, with opportunities for professional growth and development. The salary for this position ranges from $80,000 to $140,000 annually, reflecting the importance of the role and the expertise required to succeed.