Programmatic Solutions Consultant • Mid-Level

Who you are

You have a strong background in advertising technology and programmatic advertising, with experience in managing customer relationships and driving success through expertise in programmatic solutions. You understand the needs of programmatic trading desks and can engage with multiple organizational levels to meet business objectives. Your analytical skills allow you to interpret data effectively, identifying areas for improvement and formulating actionable recommendations. You are comfortable providing onboarding and training services, ensuring customers are well-equipped to utilize the Amazon DSP effectively.

You possess excellent communication skills, enabling you to collaborate closely with programmatic traders at agencies and internal Amazon teams. Your ability to analyze customer feedback and drive product evolution is key to your success in this role. You are proactive in defining and improving processes and tools for the Programmatic Solutions Consultant team, ensuring that best practices are followed and customer satisfaction is prioritized.

What you'll do

As a Programmatic Solutions Consultant at Amazon Ads, you will own the relationship with programmatic trading desk managers, engaging with them to understand their business objectives and provide tailored support. You will be responsible for onboarding new customers, developing trade desk support plans, and offering continuous product usage consultation. Your role will involve analyzing data to identify root causes of issues and recommending strategies for improvement.

You will collaborate with cross-functional teams, including Product Management, Engineering, and Analytics, to drive the evolution of Amazon DSP. This includes assisting customers with product beta participation and capturing valuable feedback to inform product development. You will also define and improve processes for the Programmatic Solutions Consultant team, ensuring that all team members are equipped to deliver exceptional service to customers.

What we offer

Amazon provides a comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) matching program. You will have access to paid time off and parental leave, ensuring a healthy work-life balance. The salary for this position ranges from $72,600 to $119,700 annually, reflecting the importance of this role in driving customer success and satisfaction.