Programmatic Solutions Consultant • Mid-Level

Who you are

You have a strong background in technical support and a passion for programmatic advertising — your experience allows you to independently resolve complex customer campaign execution issues. You possess excellent problem-solving skills and can identify campaign configuration and software defects effectively. Your technical expertise is complemented by your ability to communicate clearly with clients, ensuring they receive the support they need to succeed. You thrive in a fast-paced environment and are comfortable working with various advertising technologies. You understand the importance of building strategic partnerships and are dedicated to enhancing the customer experience through your technical knowledge.

Desirable

Experience with programmatic advertising platforms and a solid understanding of digital marketing strategies would be beneficial. Familiarity with data analytics tools and the ability to interpret data to drive decisions is a plus. You are proactive in seeking solutions and enjoy collaborating with cross-functional teams to achieve common goals.

What you'll do

In this role, you will be responsible for providing knowledgeable and responsive technical support to Amazon Advertising's enterprise customers, specifically programmatic trading desks. You will take ownership of issue investigation, identifying campaign configuration and software defects, and reproducing complex cases across our DSP product and processes. Your role is critical in ensuring that customers have a seamless experience with our advertising solutions. You will work closely with the Advertising Creative, Trust & Support team to develop strategic partnerships and enhance the overall customer experience. Your ability to research solutions and unblock customers will be essential in driving measurable outcomes for our clients. You will also collaborate with various teams to ensure that our ad solutions meet the needs of brand advertisers and agencies.

What we offer

Amazon Advertising is committed to driving measurable outcomes for our clients, and as a Programmatic Solutions Consultant, you will play a vital role in this mission. We offer a dynamic work environment where you can grow your skills and advance your career. You will have the opportunity to work with cutting-edge advertising technologies and contribute to innovative solutions that help businesses build brand awareness and increase product sales. We value diversity and encourage you to apply even if your experience doesn't match every requirement. Join us in shaping the future of advertising and making a meaningful impact in the industry.