Quality Specialist • Entry-Level

Who you are

You are a detail-oriented individual with superior verbal and written communication skills, capable of juggling multiple tasks while maintaining professionalism under pressure. Your strong organizational skills enable you to identify problems before they happen and implement solutions that prevent outages. You thrive in a fast-paced environment and are eager to learn quickly, adapting to various operational challenges. Fluency in Brazilian Portuguese at a minimum CEFR level of B2+ is essential for this role, as you will be interacting with stakeholders in that language.

What you'll do

In this role, you will act as the first level of support for the Last Mile team, addressing various transportation services and operational issues. You will follow Standard Operating Procedures (SOPs) to perform manual audits, resolving outliers and exceptions that may involve listening to calls and transcribing communications from various channels. Your ability to identify patterns in audits will contribute to process and program improvements, ensuring that our customers receive the best possible service. You will provide timely responses to stakeholders, coordinating with multiple groups to address high-impact production issues.

What we offer

At Amazon, we value diversity and encourage individuals from all backgrounds to apply. We provide a supportive work environment where you can grow your skills and make a significant impact on our customers' experiences. You will have the opportunity to work with a dynamic team and contribute to the optimization of our transportation processes, directly influencing customer satisfaction. We are committed to providing accommodations for individuals with disabilities during the application and hiring process.