Risk Manager • Mid-Level

Who you are

You are a detail-oriented professional with experience in fraud investigations and identity verification. Your background includes authenticating fraudulent documents and invoices, and you are comfortable conducting interviews through video calls. Proficiency in Mandarin and English is essential, as you will need to communicate effectively with internal and external stakeholders. You possess strong written and verbal communication skills, allowing you to engage with customers seamlessly. You are capable of thinking beyond standard operating procedures to recommend appropriate outcomes and leverage team knowledge to resolve recurring issues. You demonstrate the ability to self-manage your priorities and objectives, ensuring that you meet the demands of the role. As a fast learner, you actively seek out and share best practices to enhance team performance.

Desirable

Experience in video verification and a strong understanding of risk management principles will set you apart as a candidate. You are eager to grow into leadership positions within the team, showcasing your ability to mentor and guide other investigators in conducting thorough investigations and producing detailed reports.

What you'll do

In this role, you will be part of Amazon's face-to-face identity verification team, dedicated to preventing bad actors from exploiting our services. Your primary responsibility will be to conduct in-depth investigations into potential fraud cases, interviewing sellers via video calls to gather necessary information. You will analyze data and make informed decisions to mitigate risks effectively. As you progress, you will have opportunities to take on leadership roles based on your performance, particularly in conducting accurate investigations and producing comprehensive reports. You will collaborate with a team of specialists, utilizing their expertise to address recurring seller issues and enhance the overall effectiveness of the team. Your contributions will play a crucial role in maintaining the integrity of Amazon's marketplace and ensuring a safe experience for customers and partners alike.

What we offer

Amazon provides a dynamic work environment where you can develop your skills and advance your career. You will have access to training and resources that will help you grow in your role and prepare for future leadership opportunities. The company values diversity and encourages applicants from all backgrounds to apply. You will be part of a team that is committed to excellence and innovation, working together to achieve common goals. Additionally, Amazon offers competitive compensation and benefits, ensuring that you are rewarded for your contributions to the team and the company.