Support Engineer • Mid-Level

Who you are

You have a strong background in technical support and integration management, ideally with experience in B2B environments. You are passionate about customer service and understand the importance of communicating key insights to product teams. You thrive in a collaborative environment and enjoy building relationships with developers and business stakeholders. Your problem-solving skills enable you to tackle complex integration challenges effectively. You are excited about the opportunity to be part of a new support organization and contribute to improving the customer experience. You are adaptable and willing to learn new technologies as needed to support our customers better.

What you'll do

As an Integration Support Engineer, you will be responsible for providing technical support to our managed partners and enterprise-scale customers. You will assist customers in integrating their e-procurement systems with Amazon Business, ensuring a seamless experience. You will work closely with product teams to relay customer feedback and insights, helping to shape the future of our integration technologies. Your role will involve troubleshooting technical issues, guiding customers through integration processes, and fostering strong relationships with both customers and internal teams. You will also contribute to the development of support documentation and resources to enhance the overall support experience.

What we offer

At Amazon Business, you will be part of a rapidly expanding global business with a focus on innovation and disruption in the B2B space. We offer a collaborative work environment where your contributions will directly impact our customers' success. You will have opportunities for professional growth and development as we continue to evolve our support organization. We value diversity and encourage you to apply even if your experience doesn't match every requirement. Join us in building and celebrating the value of Amazon Business.