Systems Engineer • Mid-Level

Who you are

You have a strong background in systems engineering with experience in hardware integration — you've successfully designed and implemented tools that streamline complex processes. Your expertise in automation allows you to create reliable and scalable solutions that enhance operational efficiency. You are skilled in documentation practices, ensuring that workflows are clear and accessible for users. You thrive in collaborative environments, working across multiple teams to resolve integration challenges and improve system design. Your analytical mindset helps you identify friction points and develop strategies to enhance customer autonomy while reducing operational load. You are committed to maintaining quality and consistency in all integration processes, ensuring that self-service features meet high standards.

What you'll do

In this role, you will design and maintain self-service tools for Nitro card integration, validation, and health monitoring. You will enable customers to independently configure RAMDisk and perform validation tasks, creating intuitive workflows that enhance user experience. Your responsibilities will include identifying friction points in existing processes and improving tooling and system design to facilitate smoother integration. You will implement metrics and monitoring systems to track adoption and performance, ensuring that self-service features maintain quality parity with managed processes. Additionally, you will resolve technical escalations related to self-service tool issues, providing support to internal teams and partners. Your work will directly impact the efficiency of Nitro hardware integration across manufacturing and data center environments.

What we offer

At Amazon, you will be part of a dynamic team that values innovation and collaboration. We offer competitive compensation and benefits, along with opportunities for professional growth and development. You will have access to cutting-edge technology and resources to help you succeed in your role. Our culture encourages continuous learning and improvement, and we support our employees in achieving their career goals. Join us in transforming complex integration challenges into robust, production-ready solutions that enhance the customer experience.