Transportation Specialist • Mid-Level

Who you are

You have a strong background in transportation operations, with a focus on problem-solving and customer relationship management. Your attention to detail allows you to manage multiple priorities effectively, ensuring that customer issues are addressed promptly and efficiently. You possess exceptional written and verbal communication skills, enabling you to create compelling messaging strategies and present complex information clearly. Your analytical skills are top-notch, allowing you to derive insights from data and drive process improvements. You are a proactive individual who takes ownership of customer issues and initiates standard operating procedures (SOPs) as necessary. Your leadership style is characterized by a bias towards action, supporting a culture of ownership and accountability.

Desirable

Experience in a fast-paced logistics or transportation environment is a plus. Familiarity with data analysis tools and methodologies will enhance your ability to drive improvements in operational processes.

What you'll do

In this role, you will collaborate closely with various internal teams, including Customer Service, Operations, and Human Resources, to address customer escalations and improve operational efficiency. You will analyze historical results to identify trends and initiate programs that enhance the customer experience. Your responsibilities will include driving improvements to visibility tools and processes, ensuring that actionable data is readily available to both internal and external partners. You will be tasked with creating and implementing SOPs to streamline operations and enhance service delivery. Additionally, you will engage in project management activities, overseeing initiatives that aim to improve customer satisfaction and operational performance.

What we offer

Amazon offers a dynamic work environment where you can grow your career in transportation operations. You will have the opportunity to work with a diverse team of professionals dedicated to delivering exceptional service to customers. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds. Join us in our mission to be Earth's most customer-centric company, where you can make a significant impact on our operations and customer experience.