About Amplitude
Empowering businesses with product analytics insights
Key Highlights
- Headquartered in Yerba Buena, San Francisco, CA
- Raised $336.2 million in Series E funding
- Serves thousands of customers including Microsoft and Peloton
- Offers unlimited PTO and generous parental leave policies
Amplitude, headquartered in Yerba Buena, San Francisco, CA, is a leading product analytics company that empowers businesses to understand user behavior through its advanced analytics platform. Trusted by industry giants like Microsoft, Twitter, and Peloton, Amplitude has raised $336.2 million in fun...
🎁 Benefits
Amplitude offers competitive RSU grants that vest quarterly over three years and an Employee Stock Purchase Plan allowing employees to buy stock at be...
🌟 Culture
Amplitude fosters a culture centered around data-driven decision-making, enabling teams to leverage insights for product improvement. The company is c...
Skills & Technologies
Overview
Amplitude is hiring a Senior Renewal Specialist to maintain relationships with AMER Velocity customers, focusing on retention and predictable renewals. This role requires strong organizational and analytical skills.
Job Description
Who you are
You have a strong background in customer success and retention strategies — you've successfully managed customer relationships and implemented measures to enhance retention rates. Your analytical skills allow you to assess customer needs and proactively address potential churn. You thrive in environments where you can wear many hats and adapt to changing circumstances, ensuring that customer satisfaction remains a top priority.
You understand the importance of data-driven decision-making in customer success — your experience with analytics platforms, particularly Amplitude, enables you to leverage insights to improve customer engagement and retention. You are a strong communicator, capable of articulating complex concepts to diverse audiences and building trust with customers.
What you'll do
As a Senior Renewal Specialist at Amplitude, you will focus on maintaining and enhancing relationships with AMER Velocity customers. Your primary responsibility will be to ensure predictable renewals by implementing preemptive measures that enhance customer retention. You will analyze customer data to identify trends and potential issues, allowing you to proactively address concerns before they escalate.
You will collaborate closely with cross-functional teams, including sales and product, to ensure that customer feedback is integrated into product development and service improvements. Your role will involve regular check-ins with customers to assess their satisfaction and gather insights that can inform future strategies. You will also be responsible for developing and executing renewal strategies that align with customer goals and Amplitude's objectives.
What we offer
At Amplitude, we are committed to fostering a diverse and inclusive workplace where all employees can thrive. We offer competitive compensation packages, including benefits that support your well-being and professional growth. Join us in our mission to help customers build better products and digital experiences through powerful AI analytics.
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