Technical Support • Entry-Level

Who you are

You are a detail-oriented individual with a passion for technology and customer service. You thrive in environments where you can help others solve problems and improve their experiences with digital products. Your strong communication skills allow you to convey complex information clearly and effectively, ensuring that customers feel supported and understood. You are eager to learn and grow within the tech industry, embracing challenges with a positive attitude. You understand the importance of data-driven decision-making and are excited about the opportunity to work with a leading digital analytics platform.

What you'll do

As a Technical Support Specialist at Amplitude, you will be the first point of contact for customers seeking assistance with our platform. You will troubleshoot technical issues, provide guidance on best practices, and ensure that users can effectively leverage our tools to enhance their product offerings. Your role will involve collaborating with various teams to escalate and resolve complex issues, contributing to the continuous improvement of our support processes. You will also have the opportunity to gather customer feedback and share insights with the product team to help shape future developments.

What we offer

At Amplitude, we believe in fostering a diverse and inclusive workplace where all employees can thrive. You will be part of a supportive team that values collaboration and innovation. We offer competitive compensation and benefits, along with opportunities for professional development and growth within the company. Join us in our mission to empower organizations to make data-driven decisions and create better digital experiences.