Technical Support • Entry-Level

Who you are

You are a communicative individual who thrives in a customer-facing role, eager to help users navigate technical challenges with ClickUp's innovative AI workspace. You possess a strong ability to learn new skills and processes quickly, ensuring that you can provide the best possible support to customers. Your self-driven nature pushes you to achieve personal metrics while maintaining a warm and friendly demeanor in all interactions. You understand the importance of delivering exceptional customer experiences and are committed to ClickUp's core values.

What you'll do

As a Technical Support Specialist, your primary responsibility will be to read through customer tickets that contain technical inquiries about ClickUp's features. You will analyze user workflows, compile relevant information, and test steps locally to provide accurate solutions. If necessary, you will escalate issues to engineers while ensuring that customers feel supported throughout the process. Your role will involve continuous learning about ClickUp's evolving features and capabilities, allowing you to assist users effectively and contribute to their productivity.

What we offer

At ClickUp, you will be part of a bold and innovative team that is redefining the future of work. We encourage you to apply even if your experience doesn't match every requirement, as we value curiosity and a growth mindset. You will have the opportunity to work in a collaborative environment where your contributions directly impact our mission to empower teams worldwide. Join us and help shape the future of productivity with cutting-edge AI technology.