It Support • Mid-Level

Who you are

You have a strong technical background in IT support, particularly within a macOS environment, and possess a genuine service mindset that drives you to resolve issues efficiently. Your experience includes diagnosing and troubleshooting hardware, software, and networking challenges, ensuring that employees can work without friction. You are comfortable using ticketing systems and communication tools like Slack to provide support and manage requests effectively.

You have hands-on experience with core SaaS platforms such as Google Workspace, Slack, GitHub, and Atlassian, which allows you to assist users with various applications and tools seamlessly. Your ability to automate repetitive processes and improve operational workflows is a key asset, especially in a fast-paced environment like Anthropic.

You thrive in collaborative settings, working closely with IT Engineering and Security teams to enhance the overall employee experience. Your proactive approach to onboarding and lifecycle management ensures that new hires are set up for success from day one. You are eager to grow into more technical infrastructure work as the company expands.

What you'll do

As an IT Support Engineer at Anthropic, you will be responsible for triaging and resolving a variety of support issues across hardware, software, and networking. You will primarily handle requests through our ticketing system, but also provide support via Slack and in-person interactions. Your role will involve diagnosing and resolving issues related to macOS, ChromeOS, iOS, Android, and our core SaaS platforms, ensuring that all employees have the tools they need to perform their best work.

You will troubleshoot device issues, including enrollment, configuration profiles, and policy enforcement, while also supporting access management and employee lifecycle workflows. Your contributions will help streamline IT operations and improve the overall employee experience, making it easier for everyone to focus on their work. As Anthropic continues to grow, you will have opportunities to take on more technical responsibilities and contribute to infrastructure projects that enhance our IT capabilities.

What we offer

At Anthropic, we provide competitive compensation and benefits, including optional equity donation matching, generous vacation and parental leave, and flexible working hours. Our office in San Francisco is designed to foster collaboration and creativity among our team members. We are committed to creating a supportive work environment where you can thrive and grow in your career. Join us in our mission to build reliable and beneficial AI systems that positively impact society.