Customer Support Engineer • Mid-Level

Who you are

You are a motivated and skilled communicator with a passion for technology and customer service. You thrive in a startup environment and are eager to take full responsibility for customer interactions, ensuring their satisfaction with our robotic solutions. Your ability to work independently while collaborating with teammates makes you an ideal fit for our team. You have a strong desire to learn quickly and adapt to new challenges, particularly in the field of mobile robotics.

You possess a keen analytical mindset, allowing you to recreate customer issues with our robots or simulator effectively. This skill is crucial for troubleshooting software problems and providing valuable feedback to our development team. Your entrepreneurial spirit drives you to form structures and processes that enhance our customer support system, contributing to the overall success of ANYbotics.

What you'll do

In this role, you will directly engage with customers, helping them install, deploy, and operate our robotic solutions. Your proactive support will set new best practices in the industry, ensuring high levels of customer satisfaction. You will analyze customer requests and provide insights that will inform future developments and improvements in our products.

You will be responsible for troubleshooting issues, working closely with customers to understand their needs and challenges. Your role will involve creating new support processes and detecting patterns in customer requests to enhance our service offerings. You will collaborate with various teams within ANYbotics to ensure that customer feedback is integrated into our development and production processes, ultimately shaping the future of our robotic solutions.

What we offer

At ANYbotics, you will be part of a fast-growing tech company dedicated to innovation in mobile robotics. We offer a dynamic work environment where your contributions will have a real impact. You will have the opportunity to work with cutting-edge technology and engage with a diverse range of industries. We encourage you to apply even if your experience doesn't match every requirement, as we value curiosity and a growth mindset.