Customer Success Manager • Mid-Level

Who you are

You are an empathetic and customer-oriented professional with a strong focus on ensuring business clients succeed with Nelly's solutions. You understand the importance of being a reliable point of contact and are dedicated to fostering long-term relationships with clients. Your ability to recognize feedback and improvement opportunities is key to your success in this role. You thrive in collaborative environments, working closely with Customer Success, Sales, and Product teams to enhance client experiences. You are passionate about technology and its potential to transform healthcare processes, believing in the mission to reduce administrative burdens in medical practices.

What you'll do

As a Customer Success Manager at Nelly, you will be the voice of the company for business clients, guiding them from onboarding to long-term usage of the platform. You will ensure that clients feel well-supported at all times, actively listening to their needs and addressing any concerns. Your role involves identifying feedback and improvement opportunities early on, collaborating with internal teams to implement changes that enhance client satisfaction. You will play a crucial role in helping clients maximize the value they receive from Nelly's technology, contributing to their overall success and satisfaction.

What we offer

Nelly Solutions offers a collaborative and supportive work environment where you can thrive alongside a team of dedicated professionals. We prioritize a culture of kindness and engagement, ensuring that every team member feels valued and empowered. Our mission is to strengthen medical practices across Europe and improve the lives of millions of patients. By joining us, you will be part of a meaningful journey that aims to revolutionize healthcare delivery through innovative technology.