About DataCamp
Empowering data science education for everyone
Key Highlights
- Headquartered in Midtown South, New York, NY
- Raised $31.2 million in funding
- Over 1,001 employees globally
- Clients include Deloitte and PayPal
DataCamp is a leading data science learning platform headquartered in Midtown South, New York, NY, with over 1,001 employees. The company has raised $31.2 million in funding and serves a diverse clientele, including major firms like Deloitte and PayPal. DataCamp specializes in career-focused learnin...
🎁 Benefits
DataCamp offers stock options, generous healthcare benefits, fully paid parental leave, a personal development budget, and a personal office equipment...
🌟 Culture
DataCamp fosters a culture focused on specialized data education, helping learners excel in competitive fields. The company prioritizes innovation in ...
Overview
DataCamp is hiring a Customer Support Senior Manager to lead their Customer Support operation, focusing on leveraging AI and automation to enhance user experience. This role requires strong leadership skills and experience in managing customer satisfaction metrics.
Job Description
Who you are
You have extensive experience in customer support management, ideally with a background in both B2C and B2B environments. You understand the importance of customer satisfaction and have a proven track record of achieving high CSAT and SLA metrics. Your leadership style fosters a high-performing team culture, and you are passionate about modernizing support operations through advanced automation and integration with product and engineering teams.
You are skilled in leveraging AI and automation to streamline support processes, ensuring that customer insights are effectively integrated into product decisions. You thrive in collaborative environments, working closely with cross-functional teams to enhance the overall user experience. Your ability to manage internal and vendor-led support teams is complemented by your focus on operational excellence and continuous improvement.
What you'll do
In this role, you will lead the Customer Support operation at DataCamp, taking accountability for customer satisfaction and operational performance. You will manage all aspects of the support function, ensuring that both internal and external teams are aligned with the company's goals. Your responsibilities will include setting and monitoring support KPIs, implementing best practices, and driving initiatives that enhance the customer experience.
You will work closely with Product, Engineering, Data, and Revenue teams to embed support into the product lifecycle, automating high-volume workflows to improve efficiency. Your leadership will be crucial in shaping the future of customer support at DataCamp, as you strive to elevate the team's performance and maintain industry-leading standards.
What we offer
At DataCamp, we believe in empowering our employees and fostering a diverse and inclusive workplace. You will have the opportunity to grow your career in a supportive environment that values your unique talents and perspectives. We encourage you to apply even if your experience doesn't match every requirement, as we are committed to developing skills and supporting your professional journey.
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