Customer Operations • Lead

Who you are

You have extensive experience in operations management, particularly in customer support environments — you've successfully led teams that prioritize customer satisfaction and operational efficiency. Your leadership style fosters collaboration and innovation, ensuring that your team is motivated to deliver exceptional service.

You possess a deep understanding of technical support processes and systems — your background enables you to tackle complex issues and implement effective solutions that enhance the customer experience. You are committed to creating an inclusive environment where diverse perspectives are valued and encouraged.

What you'll do

As the Director of Apple Store Online Support Operations, you will lead a team dedicated to providing top-notch support for Apple’s largest online store. You will oversee the development and implementation of operational strategies that enhance the customer journey, ensuring that every interaction is seamless and personalized.

You will collaborate with cross-functional teams to optimize internal systems and processes, ensuring that support operations are efficient and effective. Your role will involve analyzing performance metrics to identify areas for improvement and implementing best practices that drive operational excellence.

You will be responsible for managing resources and budgets, ensuring that your team has the tools and support needed to succeed. Your leadership will inspire your team to achieve their goals while maintaining a focus on delivering a magical customer experience.

What we offer

At Apple, you will be part of a culture that values innovation and inclusion. We offer competitive compensation and benefits, along with opportunities for professional growth and development. Join us in shaping the future of customer support in the digital age.