People Operations • Lead

Who you are

You have over 5 years of experience in HR Operations, demonstrating a strong understanding of contact center technologies and their applications. Your background includes building knowledge management frameworks specifically for HR Operations or call center environments, showcasing your ability to synthesize complex information into actionable strategies. You possess excellent communication skills, allowing you to build relationships and influence stakeholders effectively within a matrix organization. Your problem-solving skills are top-notch, and you have a keen attention to detail, which helps you navigate ambiguity and drive successful change initiatives. You are self-motivated and driven, eager to take a hands-on approach in your role.

Desirable

Experience with content management is a plus, as is familiarity with project management portfolio systems. Your ability to create and implement change plans for multiple stakeholders will set you apart in this role, as will your knowledge of reporting for projects.

What you'll do

As the Global Knowledge and Enablement Lead, you will be responsible for crafting innovative and compelling content solutions that support People Support & Operations specialists. You will synthesize requests and inputs from various sources into a cohesive change management plan, utilizing your creative thinking to prioritize and develop the best approach for readiness. Your role will involve collaborating with multiple stakeholders to ensure that the knowledge management framework is effectively implemented and utilized across the organization. You will lead complex changes and initiatives, ensuring that all team members are aligned and informed throughout the process. Your contributions will help maintain Apple's reputation as an innovative company committed to diversity and inclusion.

What we offer

At Apple, we value our people as our most important resource. You will be part of a team that is dedicated to fostering an inclusive environment where all backgrounds and perspectives are welcomed. We offer competitive compensation and benefits, along with opportunities for professional growth and development. Join us in our mission to support our employees and maintain our status as a leader in innovation.