People Operations • Lead

Who you are

You have over 5 years of experience in HR Operations, demonstrating a strong understanding of contact center technologies and their applications. Your background includes building knowledge management frameworks specifically tailored for HR Operations or call center environments, showcasing your ability to synthesize complex information into actionable strategies.

Your expertise extends to project management, where you have successfully reported on projects and utilized various Project Management Portfolio systems. You possess a Bachelor's degree or equivalent education, which complements your practical experience in the field.

You are familiar with tools like Drupal and ServiceNow, which are essential for managing knowledge bases effectively. Your prior experience in content management adds to your qualifications, allowing you to create compelling content solutions that resonate with diverse audiences.

You excel at building relationships and influencing stakeholders within a matrix organization, demonstrating extraordinary communication skills. Your problem-solving abilities are top-notch, and you pay high attention to detail, ensuring that every aspect of your work is meticulously handled.

You thrive in environments with ambiguity and are self-motivated, driven to operate hands-on in your role. Your desire to support and enable others aligns perfectly with Apple's commitment to diversity and innovation.

Desirable

While not required, experience in leading complex changes and a track record of successful project management will set you apart. Your ability to navigate challenges and foster collaboration among multiple stakeholders will be highly valued.

What you'll do

As the Global Knowledge and Enablement Lead at Apple, you will be responsible for crafting innovative content solutions that support People Support & Operations specialists. Your role will involve synthesizing requests and inputs from various sources into a cohesive change management plan, ensuring that all stakeholders are aligned and informed.

You will prioritize and develop the best approaches for readiness, leveraging your expertise in HR Operations to create effective strategies. Your work will directly contribute to maintaining Apple's reputation as an innovative company, focused on diversity and inclusion.

In this role, you will collaborate closely with cross-functional teams, ensuring that the content solutions you develop meet the needs of the organization. You will also be involved in reporting for projects, utilizing your project management skills to track progress and outcomes.

Your hands-on approach will allow you to engage directly with the content management process, ensuring that all materials are relevant and impactful. You will lead initiatives that promote knowledge sharing and enablement across the organization, fostering a culture of continuous improvement.

What we offer

Apple offers a dynamic work environment where innovation and diversity are at the forefront. You will have the opportunity to work with a talented team dedicated to supporting the company's most important resource: its people. The role provides a chance to make a significant impact on the organization while developing your skills in a supportive atmosphere.

You will be part of a culture that values collaboration and encourages you to bring your unique perspective to the table. Apple is committed to providing equal opportunities for all employees, ensuring that everyone feels included and valued.

In addition to a competitive salary, you will enjoy a range of benefits designed to support your well-being and professional growth. Join Apple and help shape the future of work in a company that is dedicated to making a difference.