Knowledge Management Manager • Senior

Who you are

You have over 8 years of experience in technical documentation or knowledge management, with a strong background in managing technical writing teams. Your expertise includes creating and maintaining documentation at an enterprise scale, ensuring that thousands of engineers can easily access accurate and up-to-date information. You possess a deep understanding of complex software systems, which allows you to architect robust solutions for documentation challenges. Your ability to influence stakeholders and drive strategic improvements in knowledge management is a key strength.

You thrive in collaborative environments and enjoy leading teams to achieve collective knowledge management goals. Your experience has equipped you with the skills to oversee the documentation process, from content authoring to retirement, ensuring that all documentation meets high standards of quality and relevance. You are passionate about enabling seamless knowledge discovery and contribution across various internal engineering teams, and you understand the importance of maintaining a well-organized documentation platform.

Desirable

Experience with documentation tools like Confluence and Markdown is a plus, as well as familiarity with agile methodologies and project management tools. A background in technical writing or content strategy will further enhance your ability to succeed in this role.

What you'll do

As the Senior Manager of Knowledge Management & Documentation, you will lead a team of technical writers responsible for creating professional documentation for complex systems. Your role will involve driving strategic improvements to knowledge management practices across Apple Services Engineering, ensuring that documentation is not only accurate but also easily discoverable by engineers. You will collaborate closely with various teams to identify documentation needs and develop solutions that enhance knowledge sharing within the organization.

You will oversee the entire documentation lifecycle, from content generation to maintenance and retirement, ensuring that all materials are current and relevant. Your leadership will be crucial in fostering a culture of knowledge sharing and continuous improvement, as you work to streamline processes and implement best practices in documentation. You will also be responsible for mentoring and developing your team, helping them grow their skills and advance their careers.

What we offer

Apple offers a dynamic work environment where innovation and collaboration are at the forefront. You will have the opportunity to work with cutting-edge technologies and contribute to projects that have a significant impact on the organization. We value diversity and inclusion, and we encourage you to apply even if your experience doesn't match every requirement. Join us in shaping the future of knowledge management at Apple.