About AppZen
AI software that transforms finance operations
Key Highlights
- Headquartered in Alviso, San Jose, CA
- Over 1,000 enterprise customers including Amazon & Nvidia
- $281 million raised in Series C funding
- 80% reduction in processing times for finance teams
AppZen is a leading AI software provider for finance teams, headquartered in Alviso, San Jose, CA. With over 1,000 enterprise customers including Amazon, Nvidia, and Salesforce, AppZen has raised $281 million in funding across multiple rounds, positioning itself strongly in the fintech and AI sector...
🎁 Benefits
AppZen offers comprehensive medical, dental, vision, and life insurance benefits, along with unlimited PTO and paid parental leave for eligible employ...
🌟 Culture
AppZen fosters a culture focused on leveraging AI to streamline finance processes, significantly reducing human error and enhancing accuracy. The comp...
Customer Success Manager • Mid-Level
Overview
AppZen is hiring an Enterprise Customer Success Manager to drive the success of Fortune 500 customers. You'll manage customer relationships from adoption to renewal, advocating for product improvements and showcasing business impact. This role requires strong relationship-building skills and a passion for customer success.
Job Description
Who you are
You have a strong background in customer success management, ideally with experience working with enterprise clients. You excel at building relationships and understanding customer needs, ensuring they derive maximum value from the products you support. Your ability to communicate effectively with both technical and non-technical stakeholders sets you apart, allowing you to advocate for customer needs within your organization.
You are data-driven and enjoy analyzing customer usage patterns to identify opportunities for improvement and growth. You thrive in a collaborative environment, working closely with product, sales, and support teams to drive customer satisfaction and retention. Your proactive approach to problem-solving ensures that you address customer concerns before they escalate, fostering long-term partnerships.
What you'll do
In this role, you will own the customer relationship from adoption through renewal and expansion. You will drive product utilization by optimizing configurations to maximize value for your customers. Your responsibilities will include conducting regular business reviews with customer executives to showcase the business impact of our solutions and advocating for product improvements based on customer feedback. You will also collaborate with internal teams to ensure that customer needs are met and that they receive the highest level of service.
You will be responsible for developing and executing customer success plans tailored to each client's unique needs, ensuring they achieve their desired outcomes. By leveraging your understanding of our products and the industry, you will help customers navigate challenges and capitalize on opportunities for growth. Your role will be crucial in maintaining high customer satisfaction and loyalty, ultimately contributing to the overall success of AppZen.
What we offer
At AppZen, we offer a dynamic work environment where you can make a significant impact on our customers' success. We provide competitive compensation and benefits, along with opportunities for professional growth and development. Join us in transforming the way enterprises manage their spend and make smarter business decisions.
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