Customer Success Manager • Mid-Level

Who you are

You have a proven track record in customer success or account management, ideally within a technology or SaaS environment. You excel at building relationships and understanding customer needs, ensuring they derive maximum value from the solutions provided. Your communication skills are top-notch, allowing you to effectively convey complex information to diverse audiences. You thrive in a collaborative environment, working closely with sales, support, and product teams to deliver exceptional customer experiences. You are proactive and solution-oriented, always looking for ways to enhance customer satisfaction and drive engagement. You understand the importance of data-driven decision-making and can leverage insights to inform your strategies. You are adaptable and comfortable navigating the challenges of a fast-paced, hyper-growth company.

What you'll do

As an Enterprise Customer Success Manager at Samsara, you will be the primary point of contact for our top customers, guiding them through the post-implementation phase and ensuring their success with our IoT platform. You will work closely with customers to understand their unique challenges and help them customize our solutions to meet their specific needs. Your role will involve regular check-ins and strategic discussions to assess customer health and identify opportunities for upselling or cross-selling additional services. You will collaborate with sales and support teams to address any issues that arise and ensure a seamless customer experience. Additionally, you will gather feedback from customers to inform product development and enhancements, acting as the voice of the customer within the organization. You will also participate in training sessions and workshops to educate customers on best practices and new features, helping them maximize the value of their investment in Samsara.

What we offer

At Samsara, we offer a dynamic work environment where you can make a significant impact on our customers' success. You will have the opportunity to work with cutting-edge technology and be part of a team that is transforming physical operations across various industries. We provide competitive compensation and benefits, along with opportunities for professional growth and development. Our culture emphasizes collaboration, innovation, and a commitment to customer success, making it an exciting place to advance your career. Join us in shaping the future of connected operations and making a difference in the industries that power our global economy.