About Anthropic
Building safe and reliable AI systems for everyone
Key Highlights
- Headquartered in SoMa, San Francisco, CA
- Raised $29.3 billion in funding, including $13 billion Series F
- Over 1,000 employees focused on AI safety and research
- Launched Claude, an AI chat assistant rivaling ChatGPT
Anthropic, headquartered in SoMa, San Francisco, is an AI safety and research company focused on developing reliable, interpretable, and steerable AI systems. With over 1,000 employees and backed by Google, Anthropic has raised $29.3 billion in funding, including a monumental Series F round of $13 b...
🎁 Benefits
Anthropic offers comprehensive health, dental, and vision insurance for employees and their dependents, along with inclusive fertility benefits via Ca...
🌟 Culture
Anthropic's culture is rooted in AI safety and reliability, with a focus on producing less harmful outputs compared to existing AI systems. The compan...
Support Operations • Mid-Level
Skills & Technologies
Overview
Anthropic is hiring a Support Operations Specialist focused on Content & Knowledge Management to optimize user-facing content and enhance the user experience. You'll collaborate with cross-functional teams and utilize data-driven insights to improve support resources. This role requires strong writing and analytical skills.
Job Description
Who you are
You have a background in content creation and management, with experience in writing and optimizing user-facing articles that enhance user experience. Your analytical skills allow you to monitor performance metrics effectively, identifying content gaps and improvement opportunities. You thrive in collaborative environments, working closely with cross-functional teams to align resources with overall education strategies. You are detail-oriented, ensuring that all content is accurate, informative, and easy to navigate. Your familiarity with content management systems and data analysis tools enables you to maintain a comprehensive knowledge base as products evolve. You are passionate about creating resources that empower users and improve their interactions with technology.
What you'll do
In this role, you will be responsible for writing, editing, and optimizing Help Center articles, ensuring that the content is not only informative but also user-friendly. You will develop and maintain content for our AI support system, leveraging data-driven insights to enhance its effectiveness. Regular audits of existing content will be part of your responsibilities, ensuring quality, consistency, and technical accuracy. You will monitor performance metrics across self-service channels, identifying content gaps and opportunities for improvement. Collaboration with subject matter experts and cross-functional partners in Product, Education, and Marketing will be essential to keep self-service resources aligned with Anthropic's education strategy. Your contributions will directly impact the user experience, making it easier for users to access the information they need.
What we offer
At Anthropic, we provide competitive compensation and benefits, including optional equity donation matching, generous vacation and parental leave, and flexible working hours. Our office in San Francisco offers a collaborative environment where you can work alongside a dedicated team committed to building beneficial AI systems. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.
Interested in this role?
Apply now or save it for later. Get alerts for similar jobs at Anthropic.
Similar Jobs You Might Like
Based on your interests and this role
Support Operations
Anthropic is hiring a Support Operations Specialist to optimize and scale their Product Support function. You'll design onboarding programs and manage continuing education initiatives. This role requires experience in support operations and program management.
Communications Manager
Asana is seeking a Support Knowledge and Communications Manager to enhance global support knowledge bases and change management programs. This role requires experience in managing B2B SaaS knowledge bases and internal communications.
Support Engineer
Fieldwire is hiring a Support and Operations Specialist to enhance customer relationships and operational excellence in the construction industry. This role is hybrid based in Boulogne-Billancourt, France.
Support Operations Manager
Betterment is hiring a Support Operations Manager to connect Customer Experience and Operations with various partners to enhance product launch readiness and customer experience. This role is based in New York City and offers a salary range of $120,500 - $147,000.
Salesforce Administrator
DoubleVerify is seeking a Junior Salesforce Administrator to support internal users and enhance Salesforce processes. You'll work closely with the Salesforce support team and implement configuration changes. This role requires familiarity with Salesforce and strong communication skills.