Customer Support • Mid-Level

Who you are

You are an expert in customer support with a strong understanding of productivity tools — you have a knack for helping users navigate complex software and find solutions to their challenges. Your ability to communicate effectively and empathetically allows you to build strong relationships with customers, ensuring they feel valued and understood. You stay up-to-date with the latest features and best practices of the Asana platform, enabling you to provide informed guidance and support. You thrive in a collaborative environment and enjoy working with cross-functional teams to amplify customer feedback into product development. Your problem-solving skills are top-notch, allowing you to troubleshoot technical issues efficiently and effectively.

What you'll do

In this role, you will become a go-to expert on Asana’s platform, helping customers transform their work processes. You will deliver high-quality support across various product areas, addressing everything from basic feature inquiries to complex technical troubleshooting. This often involves engaging with customers through video calls to diagnose and resolve issues in real-time. You will also play a crucial role in gathering customer feedback and feature requests, ensuring that their voices are heard in product development discussions. Your success will be measured by the satisfaction and success of the customers you support, as you embody empathy and dedication in every interaction.

What we offer

Asana provides a supportive work environment where you can grow your skills and make a meaningful impact on customer success. You will have the opportunity to work in a hybrid model, with standard in-office days and flexibility to work from home. Asana values diversity and inclusion, and you will be part of a team that is committed to building technology that drives positive change in the world. Join us and be part of a culture where everyone feels they belong.