About Aspire
The influencer marketing platform for brands and creators
Key Highlights
- 900+ customers including Care/of and Yankee Candle
- Acquired CommerceUp in 2023 to enhance eCommerce capabilities
- $27.3 million raised in funding
- Headquartered in Govalle, Austin, TX
Aspire is a leading influencer marketing platform headquartered in Govalle, Austin, TX, that connects brands with over 900 influencers, including notable clients like Care/of and Yankee Candle. With $27.3 million in funding, Aspire aims to streamline campaign management and analytics, helping brands...
🎁 Benefits
Aspire offers comprehensive benefits including 90% coverage for health, dental, and vision, unlimited paid time off, flexible schedules, a work-from-h...
🌟 Culture
Aspire fosters a culture focused on efficiency and innovation in influencer marketing, enabling teams to optimize their strategies and make data-drive...
Overview
Aspire is seeking a CX Incident Manager to oversee incident management and ensure customer satisfaction. You'll work in a dynamic fintech environment in Gurugram, India.
Job Description
Who you are
You have a strong background in incident management and customer service, with a focus on resolving issues efficiently and effectively. Your experience in the fintech industry gives you a unique perspective on the challenges faced by startups and businesses. You are skilled at communicating with diverse teams and stakeholders, ensuring that everyone is aligned during incidents. You thrive in fast-paced environments and are passionate about improving customer experiences. You understand the importance of data-driven decision-making and are comfortable using analytics to inform your strategies. You are proactive in identifying potential issues before they escalate, demonstrating your commitment to customer satisfaction.
What you'll do
As a CX Incident Manager at Aspire, you will be responsible for managing incidents that affect our customers, ensuring timely resolution and communication. You will collaborate with cross-functional teams to identify root causes and implement preventive measures. Your role will involve analyzing incident data to identify trends and areas for improvement, contributing to the overall enhancement of our customer service processes. You will also be tasked with developing and maintaining incident management protocols, ensuring that all team members are trained and equipped to handle incidents effectively. Your ability to lead incident response efforts will be crucial in maintaining our reputation as a top-tier fintech company.
What we offer
At Aspire, we provide a vibrant work environment that encourages innovation and collaboration. You will have the opportunity to work with a diverse team of professionals who are passionate about empowering businesses. We offer competitive compensation and benefits, along with opportunities for professional growth and development. Join us in our mission to reinvent business finance and make a meaningful impact in the fintech space.
Interested in this role?
Apply now or save it for later. Get alerts for similar jobs at Aspire.
Similar Jobs You Might Like
Based on your interests and this role
Customer Operations
Aspire is hiring a CX Associate Manager - Escalations to enhance customer experience and manage escalations effectively. This role requires strong product knowledge and incident management skills.
Incident Manager
Crusoe is seeking an Incident Manager to lead the management of high-visibility technical incidents and customer escalations. You'll ensure service reliability and drive product improvements based on incident data. This role requires strong leadership skills and the ability to thrive in high-pressure situations.
Customer Success Manager
Aspire is hiring a CX Associate Manager - L&D to enhance customer experience through learning and development initiatives. This role focuses on empowering teams and driving change in the fintech space.
Customer Support
Netomi is seeking a Customer Support Escalation Manager - Incident Manager to oversee the lifecycle of incidents and ensure efficient resolution. This role is crucial for minimizing the impact of incidents on business operations.
Incident Manager
Nebius AI is seeking an Incident Manager to oversee incident and problem management processes across their data center infrastructure. You'll coordinate between internal teams and external partners to ensure effective resolution of issues. This role requires strong process improvement skills and a focus on automation.