About Aspire
The influencer marketing platform for brands and creators
Key Highlights
- 900+ customers including Care/of and Yankee Candle
- Acquired CommerceUp in 2023 to enhance eCommerce capabilities
- $27.3 million raised in funding
- Headquartered in Govalle, Austin, TX
Aspire is a leading influencer marketing platform headquartered in Govalle, Austin, TX, that connects brands with over 900 influencers, including notable clients like Care/of and Yankee Candle. With $27.3 million in funding, Aspire aims to streamline campaign management and analytics, helping brands...
🎁 Benefits
Aspire offers comprehensive benefits including 90% coverage for health, dental, and vision, unlimited paid time off, flexible schedules, a work-from-h...
🌟 Culture
Aspire fosters a culture focused on efficiency and innovation in influencer marketing, enabling teams to optimize their strategies and make data-drive...
Overview
Aspire is hiring a CX Associate Manager - L&D to enhance customer experience through learning and development initiatives. This role focuses on empowering teams and driving change in the fintech space.
Job Description
Who you are
You have a strong background in customer experience management and a passion for learning and development. You understand the importance of empowering teams to deliver exceptional service and are skilled in creating impactful training programs. You thrive in a fast-paced environment and are eager to contribute to a mission-driven company.
You possess excellent communication skills and can effectively collaborate with cross-functional teams. Your experience in the fintech industry gives you a unique perspective on the challenges and opportunities within this space. You are adaptable and open to feedback, always looking for ways to improve processes and outcomes.
What you'll do
In this role, you will own the learning and development strategy for the customer experience team at Aspire. You will design and implement training programs that enhance the skills and knowledge of team members, ensuring they are equipped to provide outstanding service to our clients. You will collaborate with various departments to identify training needs and develop tailored solutions that align with our business goals.
You will also measure the effectiveness of training initiatives and make data-driven decisions to continuously improve our programs. Your role will involve mentoring and coaching team members, fostering a culture of growth and development within the organization. You will play a key role in shaping the customer experience at Aspire, driving initiatives that empower our teams and enhance client satisfaction.
What we offer
At Aspire, you will be part of a dynamic and innovative team that is dedicated to transforming the fintech landscape. We offer a collaborative work environment where your ideas and contributions are valued. You will have the opportunity to work with talented professionals from diverse backgrounds and gain exposure to cutting-edge financial technologies. We believe in investing in our employees' growth and provide ample opportunities for professional development and career advancement.
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