Customer Success Manager • Mid-Level

Who you are

You have a strong background in customer success management, ideally with experience in the mid-market segment. You excel at building relationships with executive-level stakeholders and have a proven track record of driving customer satisfaction and retention. You understand the importance of delivering value to customers and are skilled at consulting on best practices to achieve their business outcomes.

You are a strategic thinker who can identify growth and expansion opportunities within existing accounts. You are comfortable working in a fast-paced environment and can manage multiple priorities effectively. Your communication skills are top-notch, allowing you to articulate complex ideas clearly and persuasively to diverse audiences.

Desirable

Experience in a software or technology company is a plus, especially in workforce management or customer support solutions. Familiarity with data-driven decision-making and the ability to analyze customer feedback to improve service delivery will set you apart.

What you'll do

In this role, you will be responsible for managing a portfolio of mid-market customer accounts, ensuring they receive maximum value from Assembled's platform. You will collaborate with cross-functional teams to refine the post-sales customer journey and develop strategies for account expansion. Your role will involve consulting with customers on best practices and helping them achieve their goals through effective use of our software.

You will also play a key role in gathering customer feedback and insights to inform product development and enhancements. By understanding customer needs and priorities, you will help shape the future of our offerings and ensure that we continue to meet the evolving demands of our clients.

What we offer

Assembled provides a supportive work environment with generous medical, dental, and vision benefits. We offer paid company holidays, sick time, and unlimited time off to ensure you maintain a healthy work-life balance. Additionally, you will receive monthly credits for professional development, wellness, and commuting expenses. Our hybrid work model allows for flexibility, and our offices in San Francisco and New York feature catered lunches and a vibrant community atmosphere. Join us and be part of a team that is transforming customer support through innovative technology.