Customer Success Manager • Mid-Level

Who you are

You have a proven track record in customer success or account management, ideally within a SaaS environment. Your ability to build rapport and foster long-term relationships with clients is second to none — you understand that customer retention is key to business success. You are proactive in your approach, always looking for ways to enhance the customer experience and ensure they are getting the most out of the services provided. You thrive in a remote work environment and are comfortable managing multiple client relationships simultaneously.

You possess excellent communication skills, both written and verbal, allowing you to convey complex information clearly and effectively. Your organizational skills are top-notch, enabling you to prioritize tasks and manage your time efficiently. You are adaptable and can navigate the varying needs of clients at different stages of their lifecycle, ensuring that each customer feels valued and supported.

What you'll do

As a Customer Success Manager at Chatmeter, you will be responsible for cultivating and growing post-sale relationships with our business and small market clients. Your primary goal will be to retain customers for life by ensuring they fully adopt and benefit from our suite of services. You will take a proactive approach to engage with clients, understanding their needs and challenges, and providing tailored solutions to enhance their experience.

You will work closely with clients to guide them through the customer lifecycle, from onboarding to ongoing support. This includes conducting regular check-ins, providing training on our services, and addressing any concerns that may arise. You will also collaborate with internal teams to relay customer feedback and advocate for their needs, ensuring that our services continue to evolve in line with client expectations.

In this role, you will have the opportunity to develop and implement strategies that drive customer engagement and satisfaction. You will analyze customer data to identify trends and opportunities for improvement, helping to shape the future of our customer success initiatives. Your efforts will directly contribute to the overall success of Chatmeter and our clients.

What we offer

We actively support remote work across the United States, providing flexibility and work-life balance. You will be part of a dynamic team that values collaboration and innovation. At Chatmeter, we believe in investing in our employees' growth and development, offering opportunities for professional advancement and skill enhancement. Join us in making a meaningful impact on our clients' success and be part of a company that is dedicated to delivering exceptional service.