Software Engineering • Senior

Who you are

You have 5+ years of experience in software engineering, with a strong focus on building scalable applications and systems. Your expertise in Java and API development has equipped you with the skills to handle complex data ingestion processes and optimize performance. You thrive in collaborative environments, providing technical leadership and mentorship to your peers. Your background includes working with large datasets, and you understand the importance of reliability and efficiency in software solutions.

You are passionate about transforming customer support through technology, and you have experience in developing frameworks for metrics generation. You are comfortable working with various integrations and have a keen eye for improving existing processes. Your problem-solving skills enable you to tackle challenges head-on, and you enjoy the satisfaction of delivering high-quality software that meets user needs.

What you'll do

In this role, you will take ownership of the technical direction for key projects, focusing on data ingestion and metrics generation. You will lead the team in processing millions of customer support tickets daily, ensuring that our integrations with customer support platforms are seamless and efficient. Your work will directly impact staffing decisions for our customers, making your contributions vital to their success.

You will collaborate closely with cross-functional teams to enhance the reliability and performance of our data ingestion pipelines. This includes streamlining processes and improving alerting mechanisms to ensure that our systems are robust and responsive. You will also be responsible for developing a framework to generate various metrics, allowing for better insights and decision-making across the organization.

As a mentor, you will guide junior engineers, sharing your knowledge and experience to help them grow in their careers. You will participate in code reviews, ensuring that best practices are followed and that the team maintains high standards of quality in their work. Your leadership will foster a culture of collaboration and continuous improvement within the engineering team.

What we offer

Assembled provides generous medical, dental, and vision benefits, along with paid company holidays, sick time, and unlimited time off. You will receive monthly credits for professional development, wellness, and commuting. Our hybrid work model allows for flexibility, and we offer catered lunches and snacks in our New York office. Additionally, we have a 401(k) plan enrollment to help you plan for your future. Join us in transforming customer support teams and making a meaningful impact in the industry.