Assembled

About Assembled

Streamlining customer support with AI-driven solutions

🏢 Tech👥 101-200 employees📅 Founded 2018📍 Mission District, San Francisco, CA💰 $70.7m3.5
B2BEnterpriseInternal toolsDeep TechCommunicationCustomer service

Key Highlights

  • Raised $70.7 million in Series A funding
  • Serves clients like Zoom, GoFundMe, and Stripe
  • Headquartered in San Francisco, CA
  • Offers flexible work arrangements and home office credits

Assembled is a customer support workforce management platform headquartered in the Mission District of San Francisco, CA. The company has raised $70.7 million in Series A funding and serves notable clients such as Zoom, GoFundMe, and Stripe. Assembled's AI-powered software streamlines customer suppo...

🎁 Benefits

Assembled offers comprehensive insurance coverage, a 401(k) plan, and flexible work arrangements, including remote work options with a home office cre...

🌟 Culture

Assembled fosters a culture focused on digital transformation in customer support, emphasizing efficiency and innovation. The company is committed to ...

Overview

Assembled is hiring a Senior Software Engineer to lead technical projects and provide mentorship to the engineering team. You'll work on a workforce management platform for customer support teams. This position requires 5+ years of experience in software engineering.

Job Description

Who you are

You have 5+ years of experience in software engineering, demonstrating a strong ability to take ownership of technical projects and lead teams effectively. Your background includes working with diverse technologies and contributing to significant software development efforts. You possess excellent problem-solving skills and are comfortable advising on technical architecture and implementation. You have a passion for mentoring others and sharing your knowledge with your team, helping them grow and succeed in their roles.

You thrive in collaborative environments and enjoy working closely with product management and design teams to ensure that technical details align with project goals. Your experience includes participating in design and code reviews, where you provide valuable feedback and unblock challenges for your team. You are recognized as a subject matter expert in your field, guiding internal partners and customers through complex technical discussions.

What you'll do

In this role, you will lead the technical architecture and implementation of significant new projects and features for Assembled's workforce management platform. You will help scope these projects, advising the design, product management, and leadership teams on the technical details necessary for success. Your responsibilities will include providing technical mentorship to the engineering team, focusing on systems design, engineering best practices, and managing technical debt. You will actively participate in design and code reviews, ensuring high-quality standards are met across the board.

You will be a go-to person for unblocking technical challenges, fostering a culture of collaboration and innovation within your team. Your role will also involve engaging with internal partners and customers, serving as a subject matter expert to provide guidance and support. As you take on key project initiatives, you will have the opportunity to shape the technical direction of the projects you lead, making a significant impact on the company's success.

What we offer

Assembled provides generous medical, dental, and vision benefits, along with paid company holidays, sick time, and unlimited time off. You will receive monthly credits for professional development, wellness, and community support initiatives. The company also offers paid parental leave and a hybrid work model, with catered lunches and snacks available in our San Francisco and New York offices. Additionally, you will have the opportunity to enroll in a 401(k) plan, ensuring your financial future is secure while you contribute to a mission-driven company.

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