About Assembled
Streamlining customer support with AI-driven solutions
Key Highlights
- Raised $70.7 million in Series A funding
- Serves clients like Zoom, GoFundMe, and Stripe
- Headquartered in San Francisco, CA
- Offers flexible work arrangements and home office credits
Assembled is a customer support workforce management platform headquartered in the Mission District of San Francisco, CA. The company has raised $70.7 million in Series A funding and serves notable clients such as Zoom, GoFundMe, and Stripe. Assembled's AI-powered software streamlines customer suppo...
🎁 Benefits
Assembled offers comprehensive insurance coverage, a 401(k) plan, and flexible work arrangements, including remote work options with a home office cre...
🌟 Culture
Assembled fosters a culture focused on digital transformation in customer support, emphasizing efficiency and innovation. The company is committed to ...
Software Engineering • Mid-Level
Overview
Assembled is hiring a Software Engineer for their Vendor Management team to enhance their workforce management platform. You'll be responsible for driving projects that impact large customer support teams. This position requires experience in software development.
Job Description
Who you are
You have a strong background in software engineering, ideally with experience in building scalable applications that support large teams. You understand the importance of customer support in a business and are passionate about creating solutions that enhance team efficiency. You thrive in collaborative environments and enjoy working with cross-functional teams to deliver impactful products. You are detail-oriented and have a knack for problem-solving, ensuring that the solutions you develop are both effective and user-friendly.
Desirable
Experience with vendor management systems or workforce management platforms is a plus. Familiarity with customer support processes and tools will help you understand the challenges faced by support teams. You are adaptable and open to learning new technologies and methodologies that can improve your work and the products you help create.
What you'll do
As a Software Engineer on the Vendor Management team, you will take ownership of various components of Assembled's vendor management product. Your role will involve collaborating with product managers and designers to define project requirements and deliver high-quality software solutions. You will be responsible for driving projects from inception to completion, ensuring that they meet the needs of our customers. Your work will directly impact the efficiency of customer support teams, allowing them to manage outsourced support at scale. You will also participate in code reviews and contribute to the continuous improvement of our development processes.
What we offer
Assembled provides a supportive work environment with generous medical, dental, and vision benefits. You will enjoy paid company holidays, sick time, and unlimited time off, along with monthly credits for professional development and wellness. Our hybrid work model allows for flexibility, and you will have access to catered lunches and snacks in our San Francisco office. We also offer a 401(k) plan enrollment and paid parental leave, ensuring that you have the support you need both at work and at home.
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