It Support • Entry-Level

Who you are

You are someone who enjoys helping others and resolving basic IT issues — your service mindset drives you to assist users effectively. You may not have a technical background, but you are eager to learn and grow in a supportive environment. Good communication and interpersonal skills are your strengths, allowing you to connect with users and understand their needs. You are detail-oriented and capable of following standard operating procedures, ensuring that every service request is handled accurately. You can work independently and as part of a team, adapting to various situations as they arise.

What you'll do

In this role, you will provide first-level support to internal users primarily via email and occasionally over the phone — your responsibilities include logging, tracking, and following up on support tickets to ensure timely resolution. You will assist users with basic troubleshooting steps and common issues such as login problems and email access. When necessary, you will escalate issues to the appropriate technical team, ensuring that users receive the help they need promptly. Maintaining accurate records of service requests and communications will be crucial to your role, as will ensuring a high level of customer service and follow-up.

What we offer

At AvePoint, you will be part of a global leader in data security and governance, with opportunities to learn and grow in a dynamic environment. We provide training to help you develop your skills and advance your career in IT support. You will work in a collaborative team that values customer service and strives to create a positive experience for all users. Join us and contribute to a robust data foundation that enables organizations to collaborate with confidence.