About AvePoint
Empowering organizations to manage Microsoft 365 data securely
Key Highlights
- Over 16,000 customers including the UN and U.S. Department of Defense
- Headquartered in Jersey City, New Jersey
- Raised over $200 million in funding
- Approximately 1,300 employees worldwide
AvePoint is the largest independent software vendor of SaaS solutions for Microsoft 365, specializing in data migration, management, and protection. Headquartered in Jersey City, New Jersey, AvePoint serves over 16,000 customers globally, including organizations like the United Nations and the U.S. ...
🎁 Benefits
AvePoint offers competitive salaries, equity options, generous PTO policies, remote work flexibility, and a comprehensive health benefits package....
🌟 Culture
AvePoint fosters a culture of innovation and collaboration, emphasizing a strong commitment to customer success and employee well-being. The company v...
Skills & Technologies
Overview
AvePoint is hiring a Project Coordinator to support the management and operations of a digital platform. You'll coordinate business operations and service support while managing stakeholder relationships. This position requires 3+ years of experience in project coordination.
Job Description
Who you are
You have 3+ years of experience in project coordination, ideally within a digital platform environment — your background includes managing operations and supporting service delivery in a SaaS/PaaS context. You possess strong stakeholder management skills, enabling you to effectively coordinate with various divisions and partners. Your proficiency in creating and maintaining documentation, including Standard Operating Procedures (SOPs) and user guides, sets you apart. You are detail-oriented and have a knack for monitoring issues and ensuring quality resolution delivery. Your experience with user experience principles enhances your ability to support platform users effectively.
What you'll do
As a Project Coordinator, you will assist in the management and operations of our digital platform, ensuring smooth business operations and coordination with training partners and customers. You will monitor issues and work items, participating actively in project implementation processes. Your role will involve developing and testing cross-functional SOPs, as well as creating and maintaining Business Continuity Planning (BCP) frameworks. You will also establish and implement Risk Assessment frameworks to mitigate potential issues. In service support, you will manage inbound tickets as a Level 1 resolution officer, ensuring quality service delivery. Additionally, you will assist in onboarding training service providers and users to the platform, developing user-facing service support content to enhance the overall user experience.
What we offer
Join AvePoint and be part of a team dedicated to transforming processes and enhancing organizational effectiveness. We offer a collaborative work environment where your contributions will directly impact our digital platform's success. You will have opportunities for professional growth and development as you work alongside experienced professionals in the field. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse backgrounds and perspectives.
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