About Balbix
AI-driven cybersecurity for proactive threat management
Key Highlights
- $118.6M raised in Series B funding
- Serves high-profile clients like Salesforce
- Headquartered in West Valley, San Jose, CA
- 101-200 employees with a focus on AI and SaaS
Balbix, headquartered in West Valley, San Jose, CA, is a pioneering company in AI-driven cybersecurity, helping organizations automate their cybersecurity posture and significantly reduce breach risks. With $118.6 million raised in Series B funding, Balbix serves high-profile clients like Salesforce...
π Benefits
Balbix offers flexible work-from-home opportunities, comprehensive health insurance, life insurance, dental and vision coverage, long-term disability ...
π Culture
Balbix fosters a unique culture focused on proactive cybersecurity measures through gamification, encouraging employee engagement and reducing human e...
Skills & Technologies
Overview
Balbix is hiring a Customer Success Manager to work directly with customers on their Cyber Risk management requirements. You'll help implement solutions and drive business outcomes. This role requires 5+ years of experience in customer-facing roles.
Job Description
Who you are
You have 5+ years of experience, with a minimum of 3 years in customer-facing roles such as Customer Success Manager or Technical Account Manager. Your knowledge of the cybersecurity domain is essential, and you possess outstanding presentation and communication skills. You have experience working directly with senior customer stakeholders, including CXO levels, and you are passionate about problem-solving with strong organizational skills. Experience with Big4 consulting is a significant plus.
What you'll do
As a Customer Success Manager at Balbix, you will serve as the primary point of contact for customers throughout their entire journey, from onboarding to adoption, support, expansion, and renewals. You will develop trusted advisor relationships with customer stakeholders and executive sponsors, proactively engaging with customers to drive business outcomes. Your role will involve identifying and eliminating roadblocks to successful adoption, creating and delivering success plans tailored to the customerβs desired outcomes, and influencing adoption, expansion, and advocacy metrics.
What we offer
At Balbix, you will be part of a rapidly growing company recognized for its innovative approach to cybersecurity posture automation. You will have the opportunity to work with a diverse range of global 1000 companies and contribute to decreasing breach risk for organizations. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.
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