About Assembly
Seamless messaging and payments for every business
Key Highlights
- Headquartered in New York, NY
- Team size of 11-50 employees
- Focus on integrating messaging and payment solutions
- Serves businesses of all sizes, from startups to enterprises
Copilot is a New York-based software company that specializes in integrating messaging and payment solutions to enhance customer engagement. With a focus on creating personalized experiences, Copilot serves a diverse range of clients, from small startups to larger enterprises. The company is rapidly...
🎁 Benefits
Employees at Copilot enjoy competitive salaries, equity options, flexible remote work arrangements, and generous PTO policies to promote work-life bal...
🌟 Culture
Copilot fosters a culture of innovation and agility, encouraging team members to experiment and implement new ideas quickly. The company values collab...
Overview
Assembly is hiring a Customer Success Manager to lead client onboarding, retention, and overall customer satisfaction. You'll work closely with the CEO and the Support and Sales teams to enhance customer relationships. This role is ideal for someone looking to make a significant impact in a scaling startup.
Job Description
Who you are
As our first Customer Success Manager, you are entrepreneurial and proactive, ready to dive into various aspects of the business. You genuinely care about helping small businesses succeed and love empowering entrepreneurs to thrive. You thrive in highly collaborative, in-person environments and are excited about building processes that will shape the future of our customer success function.
You have a strong ability to develop relationships with clients, focusing on their growth and happiness. You are comfortable managing key accounts and addressing their needs proactively. Your passion for customer success drives you to ensure that clients receive the value they expect from our services.
What you'll do
You will own upsells and retention, focusing on growth within our existing account base. Your responsibilities will include managing key accounts, providing onboarding calls for new customers, and offering support for priority accounts. You will become an expert in our product, mastering workspace setup, customization, and automations to ensure customers leverage every feature we offer.
In addition to your core responsibilities, you will assist in other areas as needed, such as giving sales demos or responding to priority support tickets. Your role will be pivotal in enhancing customer satisfaction and driving the success of our clients.
What we offer
At Assembly, you will be part of a dynamic team that values collaboration and innovation. We believe in building a strong culture through face-to-face interactions, and we are looking for individuals who thrive in such environments. Join us to make a meaningful impact in the lives of small businesses and help shape the future of our customer success function.
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