Customer Support • Entry-Level

Who you are

You are a detail-oriented individual with a passion for technology and customer service. You have a basic understanding of SMS and MMS services, and you are eager to learn more about troubleshooting technical issues. Your communication skills allow you to effectively assist customers and collaborate with team members. You thrive in a supportive environment where you can grow your technical knowledge and contribute to a team focused on delivering exceptional service.

What you'll do

As a Messaging Product Support Analyst, you will be the first point of contact for customers experiencing technical issues with SMS and MMS services. Your primary responsibility will be to troubleshoot and resolve issues related to SMPP and MM4 connections, ensuring that customers receive timely and effective support. You will monitor message deliverability, addressing any delays or failures in message transmission. Additionally, you will assist in managing the initial stages of NNID provisioning, collaborating closely with senior team members to escalate complex issues as needed. Your role will be crucial in maintaining the efficiency of our technical support services and ensuring customer satisfaction.

What we offer

At Bandwidth, we value our employees and offer a supportive work environment. You will have access to resources for professional development and opportunities to enhance your technical skills. We believe in celebrating differences and encourage you to be your authentic self as part of our team. Join us and be a part of a company that is trusted for mission-critical communications across the globe.