About Bandwidth
The leading platform for global enterprise communications
Key Highlights
- Founded in 1999, headquartered in Northwest Raleigh, NC
- Serves major clients including Google, Zoom, and Microsoft
- Over 1,000 employees with a global presence
- $1.3 million raised in funding
Bandwidth, founded in 1999 and headquartered in Northwest Raleigh, NC, is a leading communications platform as a service (CPaaS) provider. The company offers APIs for voice and messaging, serving major clients like Google, Zoom, and Microsoft. With over 1,000 employees, Bandwidth has raised $1.3 mil...
🎁 Benefits
Bandwidth offers competitive salaries, equity options, flexible PTO, and a remote work policy that supports work-life balance. Employees also benefit ...
🌟 Culture
Bandwidth prides itself on being an engineering-driven company that embraces innovation in telecommunications. The culture encourages creativity and a...
Skills & Technologies
Overview
Bandwidth is seeking a Technical Support Analyst to provide technical assistance to customers experiencing software, hardware, or networking issues. You'll work with VoIP, networking, and messaging technologies in Raleigh, NC.
Job Description
Who you are
You have a strong technical background and are eager to help customers resolve their issues. Your expertise in Local and Wide Area Networks, Router Configurations, and VoIP technologies makes you a valuable asset to the team. You thrive in a fast-paced environment and are committed to ensuring customer satisfaction. You possess excellent communication skills, allowing you to effectively address customer inquiries through various channels. You are detail-oriented and enjoy analyzing technical issues to find solutions. You are adaptable and can work the required night shift hours from 9pm to 8am, Monday through Friday.
Desirable
Experience with SMS/MMS Messaging is a plus, as it will enhance your ability to assist customers with a broader range of issues. Familiarity with ticketing systems and troubleshooting methodologies will also be beneficial in this role.
What you'll do
As a Technical Support Analyst at Bandwidth, you will be responsible for identifying and troubleshooting technical issues related to networking, VoIP, and HTTP messaging. You will address customer inquiries through our ticketing system, phone, or email in a timely and professional manner. Analyzing call flows, packet captures, and system logs for faults will be a key part of your daily tasks. You will collaborate with customers, vendors, carriers, and internal teams to gather information and resolve issues effectively. Your role will also involve testing and validating solutions to ensure they meet customer needs.
What we offer
At Bandwidth, we value our employees and offer a supportive work environment. You will have the opportunity to work with a talented team dedicated to providing exceptional customer experiences. We encourage you to apply even if your experience doesn't match every requirement. Join us and be part of a company that celebrates differences and fosters a culture of authenticity. We provide opportunities for professional growth and development, ensuring you have the resources you need to succeed in your role.
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