Growth Manager • Entry-Level

Who you are

You are a proactive communicator with a knack for creating welcoming experiences for potential residents. Your ability to manage inquiries through various channels—calls, chat, email, and text—ensures that every interaction is informative and engaging. You thrive in a customer-facing role and are eager to help others find their dream homes.

You possess a strong willingness to learn and adapt, especially when it comes to utilizing technology platforms like Intercom. Your familiarity with AI tools is a plus, as you understand the importance of leveraging technology to enhance processes and deliver outstanding service. You are comfortable working in a fast-paced environment and can respond effectively to urgent needs.

What you'll do

As a Resident Growth Associate at Belong, you will be a key player in providing an exceptional experience for prospective residents. Your primary responsibility will be managing initial interactions with potential residents, ensuring their journey to finding their dream home is seamless and delightful. You will handle inquiries, coordinate tours, and provide comprehensive information about our homes and qualifications.

You will serve as the first point of contact for potential residents, creating a welcoming and informative experience. This includes scheduling tours for prospective residents and capturing their availability if scheduling is not possible. You will also notify residents of any tour changes or cancellations, ensuring clear communication throughout the process.

In addition to managing communications and tour coordination, you will collaborate on tech initiatives to enhance processes and improve the overall resident experience. Your role will involve working closely with other team members to identify areas for improvement and implement solutions that align with Belong's mission of empowering residents.

What we offer

At Belong, we offer a competitive salary in USD and significant learning opportunities for cross-functional collaboration in a fast-paced start-up environment. You will be part of a team that is dedicated to creating authentic belonging experiences and empowering residents to achieve financial freedom through homeownership. Join us and make a meaningful impact in the lives of regular people seeking to own their homes.