Customer Success • Lead

Who you are

You have a proven track record in customer experience management, with experience leading teams and driving performance improvements. Your empathetic nature allows you to connect with both customers and team members, fostering a supportive environment where everyone can thrive. You are passionate about cultivating talent and empowering your team to deliver exceptional customer service. You understand the complexities of customer inquiries and are adept at providing expert guidance to resolve issues effectively.

You possess strong analytical skills, enabling you to identify trends and areas for improvement within the customer experience. Your ability to communicate clearly and effectively ensures that your team is aligned and motivated to achieve their goals. You are committed to continuous learning and development, both for yourself and your team, and you actively seek out opportunities for growth.

What you'll do

As the Team Lead for Customer Experience at Bestow, you will be responsible for leading and mentoring a team of Customer Care Advisors. You will provide expert guidance on complex customer and agent inquiries, ensuring that your team is equipped to handle challenges effectively. You will drive team success through coaching, process improvement, and performance management, fostering a culture of excellence in customer service.

You will collaborate closely with other departments to ensure a seamless customer experience, identifying opportunities for improvement and implementing best practices. Your role will involve analyzing customer feedback and metrics to inform decision-making and enhance service delivery. You will also be responsible for developing training programs that empower your team to excel in their roles and deliver a world-class customer experience.

What we offer

Bestow offers flexible remote work options, meaningful benefits, and equity opportunities. You will be part of a dynamic team that is dedicated to reimagining the life insurance industry. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.