Operations Manager • Mid-Level

Who you are

You have a strong background in operations management and a passion for redefining customer experiences in the finance sector. You thrive in collaborative environments and are eager to contribute to a mission-driven company that values innovation and transparency. Your ability to guide individuals through complex processes will be key in helping customers navigate their home financing journey. You understand the importance of trust and clarity in financial services and are committed to delivering exceptional service to every client.

You possess excellent communication skills, allowing you to effectively engage with both customers and team members. Your analytical mindset enables you to identify opportunities for improvement and implement solutions that enhance operational efficiency. You are adaptable and open to learning, ready to embrace the challenges that come with a rapidly evolving industry. You believe in the power of teamwork and are excited to collaborate with a diverse group of professionals who share your dedication to excellence.

What you'll do

As a Production Partner at Better, you will play a crucial role in enhancing the homeownership experience for our customers. You will work closely with various teams to ensure that our processes are streamlined and customer-centric. Your responsibilities will include overseeing the operational aspects of our retail division, ensuring that we meet our service standards while continuously seeking ways to improve our offerings. You will be involved in training and mentoring team members, fostering a culture of collaboration and growth within the organization.

You will analyze operational data to identify trends and areas for improvement, implementing strategies that enhance customer satisfaction and operational efficiency. Your insights will help shape the direction of our services, ensuring that we remain at the forefront of the home finance industry. You will also engage with customers directly, providing guidance and support throughout their home financing journey, ensuring they feel informed and empowered in their decisions.

What we offer

At Better, we offer a dynamic work environment where innovation and collaboration are at the forefront of everything we do. You will have the opportunity to work with a talented team dedicated to transforming the mortgage industry. We provide competitive compensation and benefits, along with opportunities for professional development and growth. Join us in our mission to make home finance more accessible and affordable for everyone.